Me: I live in Silicon Valley with my wife, child and cat. I have worked at Microsoft since I graduated from College, both in the Macintosh Business Unit on products such as Outlook Express, Entourage, IE, and Virtual PC and in Windows Live on Hotmail, Calendar and People. I am currently a Principal Lead Program Manager on the Windows Live Social Networking team. I basically manage a team of Program Managers responsible for delivering features to support our web and client applications. I've been blogging since 2001 and like to play around with .NET in my spare time working on projects such as dasBlog (the blog that powers this site) and Send to SmugMug (an application for uploading photos to SmugMug). I blog about a number of technology and productivity related topics.
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© Copyright 2010, Omar Shahine
E-mail
A few weeks ago I wrote to Alaska letting them know about my displeasure with flying them to Seattle. Today I got a very nice response. I do hope they can get their act together as I do need to continue flying them to Redmond .
July 27, 2005 Dear Mr. Shahine, Thank you for your email about your recent travel experience. On behalf of all of us at Alaska Airlines, we apologize for any disruptions you may have experienced over the past several weeks. We understand our role is more than getting you to your destination. You trust us to get you to that important business meeting, well-deserved vacation, wedding, or other special occasion. We want to assure you that we are well aware of our poor performance and are working diligently to change it.Our announcement in mid-June to reduce our schedule during the summer was based upon our need to get back to our high standard of reliability. The intent was to provide more spare aircraft and add ground time to reduce delays and flight cancellations. We recognize that in making these changes, we left some of our customers with less than satisfactory travel alternatives.We are committed to making necessary improvements so that you once again experience the levels of service that all of our customers should expect of Alaska Airlines. We are changing our operation to have more aircraft available "ready to fly" early in the morning at our major hubs. We're also focused on improving multiple processes and hitting measurable reliability goals. Our critical success factors remain unchanged - safety, our people and customer service. Mr. Shahine, our reputation and our success depend on providing exceptional service. I am sorry that we did not meet that standard for you. We appreciate your comments and the opportunity they afford us to continually evaluate and improve. We trust that on future flights you will experience the levels of service on which we have built our reputation. We value your business and look forward to welcoming you aboard another Alaska Airlines flight very soon. Sincerely,Barbara RadimakCustomer Relations Supervisor
July 27, 2005
Dear Mr. Shahine,
Thank you for your email about your recent travel experience. On behalf of all of us at Alaska Airlines, we apologize for any disruptions you may have experienced over the past several weeks. We understand our role is more than getting you to your destination. You trust us to get you to that important business meeting, well-deserved vacation, wedding, or other special occasion. We want to assure you that we are well aware of our poor performance and are working diligently to change it.Our announcement in mid-June to reduce our schedule during the summer was based upon our need to get back to our high standard of reliability. The intent was to provide more spare aircraft and add ground time to reduce delays and flight cancellations. We recognize that in making these changes, we left some of our customers with less than satisfactory travel alternatives.We are committed to making necessary improvements so that you once again experience the levels of service that all of our customers should expect of Alaska Airlines. We are changing our operation to have more aircraft available "ready to fly" early in the morning at our major hubs. We're also focused on improving multiple processes and hitting measurable reliability goals. Our critical success factors remain unchanged - safety, our people and customer service.
Mr. Shahine, our reputation and our success depend on providing exceptional service. I am sorry that we did not meet that standard for you. We appreciate your comments and the opportunity they afford us to continually evaluate and improve. We trust that on future flights you will experience the levels of service on which we have built our reputation. We value your business and look forward to welcoming you aboard another Alaska Airlines flight very soon.
Sincerely,Barbara RadimakCustomer Relations Supervisor