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yet another Microsoft blogger

# Wednesday, November 28, 2007

The Blackjack II Sucks

image Only one day old and the Blackjack II is a disaster. I am so utterly disappointed in Samsung, and AT&T.

Let me start this post though by saying that the Blackjack I was my favorite phone ever. I have owned this phone and generally loved it for 12 months and 12 days which is the longest I have ever held on to a device. Something like 1 in 5 Microsoft employees I work with has this phone. It was/is a smashing success IMHO... but as you can see below, it's been a disaster for anyone I know who has replaced their BJ I with a BJ II.

Lets count the ways that the BJ II sucks:

  1. Battery Life is terrible. I unplugged the device at 7am and at 10am it was 50% full. the phone did not make it to 7pm. I did not use Direct Push at all. Other than demoing to people how lame it was, I didn't use it except to check mail every 15 min and make 2 phone calls. My old Blackjack I with the extended battery lasted 2 days with Direct Push running 24/7. update: see this post, it looks like my battery wasn't calibrated and now it's lasting a full day with push mail and 50% battery to go.
  2. Whenever you get an email, the screen comes on. It stays on for however your backlight timeout is set to (mine is 30 seconds). This is almost a deal breaker. update: if your phone is locked it comes on for only a few seconds.
  3. Internet Connection Sharing is removed from the ROM. Gone, bye bye. update: there is now a way to enable ICS.
  4. The polished black plastic is ugly, gets fingerprints on it and generally makes the phone look cheap. The rubberized plastic on the old BJ was far better.
  5. There is a new and different proprietary connector from Samsung that is different from the Blackjack I. Way to go Sammy.
  6. There is an LED light on the phone that blinks ONCE when you get an email or text message. Awesome Feature...NOT I mean WTF is the point of this?
  7. The keyboard often defaults to the wrong input mode.

The ONLY thing I like about this phone is:

  • Jog Dial
  • Voice Command works over Bluetooth
  • GPS uses a Sirf III chipset

Every person I know who has this phone has or is returning it to AT&T. Maybe they will get a clue and do something about it.

I can't believe a whole year has gone by and they have produced a phone that is WORSE than the Blackjack I.

I'm returning mine tomorrow and getting the Moto Q9h and just learning to deal with it's limitations (which pale in comparison to this).

Bottom line, if you have a Blackjack I don't get your hopes up on the II, it's not 1 year better.

I really don't know what to think... did a bunch of people at Samsung and AT&T sit around a conference room table a few times in the past year to dream up how to make a crappy device? Did they even test this thing to notice that the freaking screen was coming on every time you got an email and that battery life might suffer as a result? Was this thing rushed to market for Black Friday?

 

Wednesday, November 28, 2007 10:47:39 PM (Pacific Standard Time, UTC-08:00)
I'm curious to hear more about the Motorola, too. Any chance you can be persuaded to talk about its limitations?

This is actually pretty disappointing. I'm about due to get a new phone and I'd really like it to be a Windows Mobile Smartphone. My friends who have the Blackjack love it, so I figured I'd go for the new version. Now I'm less sure what to do. The Tilt, maybe?
Jim
Wednesday, November 28, 2007 11:31:22 PM (Pacific Standard Time, UTC-08:00)
gah, I feel your pain.
Thursday, November 29, 2007 8:33:33 AM (Pacific Standard Time, UTC-08:00)
That sucks. I love my Moto Q though (the original one). I'm looking to switch to something else, for it's also the longest phone I've ever had...11 months and 3 days. I haven't upgraded the Q to one of the new Q's for the same reason; the upgrade may be worse than what I already have. Talk about improvements.
Thursday, December 06, 2007 4:59:34 PM (Pacific Standard Time, UTC-08:00)
I guess we all have our opinions, because I love my Blackjack II.
Halorin
Thursday, March 20, 2008 8:03:20 PM (Pacific Daylight Time, UTC-07:00)
i love the phone i dont have any of the issues listed above....i wonder what this guy was thinking. mine is red and looks great-works great
no way
Sunday, March 30, 2008 8:08:00 AM (Pacific Daylight Time, UTC-07:00)
I have had mine about two months and have really enjoyed it so far. I have hacked it and tweaked it to suit my tastes so now it is truly a powerful device. For the price, there is not another phone out there that compares. I don't feel that the article gives the Blackjack II a fair shake.
Dave
Tuesday, April 08, 2008 8:41:55 PM (Pacific Daylight Time, UTC-07:00)
Wow, you must use the GPS feature on the phone a LOT!! and I mean A LOT because I have never had a battery problem with my BJII. I play music all day with bluetooth and never had a problem going three days without a charge. At my school my friends loves
my phone and wish they had a phone like that and I like it too because it has a lot of cool features which are useful to me.
Willie
Wednesday, June 04, 2008 9:56:41 AM (Pacific Daylight Time, UTC-07:00)
The Blackjack II is terrrrible.
Friday, June 06, 2008 10:15:13 AM (Pacific Daylight Time, UTC-07:00)
Hey, I love my Blackjack II. Especially for its ability to support unlimited amount of storage with a memory card. I just got a 12 GB from China. Reviews only show max of 4 gb but that info is obviously wrong.
steve
Wednesday, June 11, 2008 10:03:04 PM (Pacific Daylight Time, UTC-07:00)
U must be high.....I Luv my black jack II!
Darren
Friday, August 01, 2008 9:06:45 PM (Pacific Daylight Time, UTC-07:00)
Well, like the original poster, when I upgraded from the Blackjack I, I had some serious WTF? moments over the lack of ICS and the screen coming on for each email. I haven't had serious battery problems since I disabled push email and learned to lock the phone to avoid to avoid the incoming email backlight problem.

However, I disagree about the replacement of the old thumb dial with this darned iPod-like, yet almost non-functional touch dial. It has horrible responsiveness, and no longer allows me to quickly scan through web pages and emails.

I *love* the GPS, though. It's great with mobile google maps. And the numeric keypad is no longer completely insane. Though, while I'm talking about key layout, I have no idea why the * key is still used in the unlock sequence, when it's in a completely random location in the middle of the keypad.


Thanks for the linky on the ICS fix!.
--kirby
Kirby Files
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