Me: I live in Silicon Valley with my wife, child and cat. I have worked at Microsoft since I graduated from College, both in the Macintosh Business Unit on products such as Outlook Express, Entourage, IE, and Virtual PC and in Windows Live on Hotmail, Calendar and People. I am currently a Principal Lead Program Manager on the Windows Live Social Networking team. I basically manage a team of Program Managers responsible for delivering features to support our web and client applications. I've been blogging since 2001 and like to play around with .NET in my spare time working on projects such as dasBlog (the blog that powers this site) and Send to SmugMug (an application for uploading photos to SmugMug). I blog about a number of technology and productivity related topics.
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© Copyright 2010, Omar Shahine
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This totally makes my day. Yesterday my outlook calendar became read-only. No matter what I lost rights to my calendar (I’m using Office 2007). A quick email to our internal office dogfood support DL and I had a Dev using Remote Assistance on my box to fix the corruption that happened. At the end he thanked me for dogfooding and apologized for the inconvenience.
Now that’s how to treat internal customers. One less bug for a customer to encounter, I hope I saved some one on their some pain.