Me: I live in Silicon Valley with my wife, child and cat. I have worked at Microsoft since I graduated from College, both in the Macintosh Business Unit on products such as Outlook Express, Entourage, IE, and Virtual PC and in Windows Live on Hotmail, Calendar and People. I am currently a Principal Lead Program Manager on the Windows Live Social Networking team. I basically manage a team of Program Managers responsible for delivering features to support our web and client applications. I've been blogging since 2001 and like to play around with .NET in my spare time working on projects such as dasBlog (the blog that powers this site) and Send to SmugMug (an application for uploading photos to SmugMug). I blog about a number of technology and productivity related topics.
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© Copyright 2010, Omar Shahine
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... The Apple Store.
A few weeks ago my iPhone started to act up. Specifically my iPhone stopped reliably connecting to my Bluetooth headset. About 20% of the time it would fail and I would have to turn Bluetooth on and off a few times before it would start to work. Needless to say this got annoying. To make matters worse, when it did work 50% of the time the amount of time it took my headset to connect was longer than the ring time for the phone call.
I suspected that I was probably a victim of owning the first revision of the iPhone hardware. Probably my Bluetooth chip or antenna was acting up or something.
Anyway, last night I went to apple.com and made an appointment at the Genius Bar for 10am. This morning I drove to the Stanford Shopping Center and entered the Apple store. 10 minutes later a Genius asked me what was wrong, diagnosed the phone and then told me something that no other phone store will tell you… I’m going to replace your phone.
10 min later I walked out with a new phone, and even a little sticker to place on my iPhone box with the new serial number.
I went home, plugged my iPhone into iTunes and about an HOUR later, my phone was restored like nothing happened. It’s a bummer that it took so long but hey, it worked.
The best part? My Bluetooth headset connects in about 2 seconds when before it took 10 seconds. Something is definitely better!
All I can say is, this is an amazing benefit to owning an iPhone. When I had to get my Samsung Blackjack replaced in the past it meant waiting for AT&T to ship me a new one and then setting it all up from scratch again which is a huge PITA.
Anyway, I’m back in business and pretty happy about my experience. Living near an Apple Store is great.