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yet another Microsoft blogger

# Monday, March 12, 2007

Intuit doesn't want your feedback

I had the exact same experience as Dennis when I reported a bug in Turbotax.

Basically Turbotax 2003 screwed up my mortgage interest deduction on amortized points. When I sold my condo last year I was eligible to take that mortgage interest deduction for the point that I paid.

However, it never reported that I paid any points in the year that I got the loan, and didn't amortize anything. As a result the calculations were incorrect (only off by a few dollars) but if I corrected it I would not be able to e-file.

Anyway, the emails they sent me were exactly the same. You cannot respond to them.

Posted Tuesday, March 13, 2007    Permalink    Comments [2]  View blog reactions

 

Tuesday, March 13, 2007 7:45:10 AM (Pacific Daylight Time, UTC-07:00)
I had the same problem with H&R Block Tax Cut this year. I received a 1099 which they didn't have the ability to add. The feedback from their customer service is that they don't and won't support that form, and that the way for me to file was to e-file without it, and then do a paper correction. Useless.
Tuesday, March 13, 2007 12:17:28 PM (Pacific Daylight Time, UTC-07:00)
Their Vice President of Consumer Advocacy replied:

http://www.decheung.com/2007/03/intuit-response-1-not-so-good.html#comment-4531

in which he told me which version of TurboTax to use.

Unfortunately, that's the one I was using already.
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