shahine.com/omar/

homepage | Send mail to the author(s) contact

yet another Microsoft blogger

# Tuesday, January 30, 2007

« IE 7 tabs and Windows Update? | Main | Windows Live Messenger 8.1 »

Samsung Customer Support

I emailed Samsung the other day complaining about the bluetooth support on the Blackjack. Specifically:

  1. It does not work with Microsoft Voice Command 1.6, the killer app for the smartphone IMHO.
  2. It cannot be paired with more than one bluetooth headset at a time
  3. If your bluetooth device goes out of range it does not re-establish a connection
  4. Answering a call with a headset when #3 happens is virtually impossible.

Anyway, here is the response I got from them:

Dear Omar,

  Thank you for your comments. I'm sorry to hear about your dissatisfaction with your BlackJack. I will forward your concerns to the appropriate parties for review and consideration.

I am not aware of there being a problem pairing the BlackJack with more than one headset. What happens when you attempt to pair with a second headset? Do you receive an error message?
Your interest in Samsung products is greatly appreciated.
Sincerely,
Technical Support
Samtech217

And here are the options in the email:

* Please do not reply back to this email message as this email address is used for outbound messages only.

* If you are not satisfied with the answer we provided, please   click here

* if you have a question on another product,  click here

Um, so Samtech217, how am I supposed to answer your question?

I see, this is really one way tech support in the form of 2 way tech support.

Rant
Posted Tuesday, January 30, 2007    Permalink    Comments [2]  View blog reactions

Related posts:
New Year Resolution: Not fly Alaska Airlines
Virgin America is my salvation!
The Blackjack II Sucks
I'm mad as hell
The health care industry is crazy
FreeCreditReport.com is a Scam

 

Tuesday, January 30, 2007 10:33:03 AM (Pacific Standard Time, UTC-08:00)
In Samtech217's response, was there a ticket number in the subject?

Even if not, perhaps send the reply to the original email address you sent the complaint to (or did you have to use an online form).

I know that doesn't really help when they ask you a question but don't provide a mechanism for an easy response. Dell does the same.
Dave
Thursday, February 01, 2007 5:34:13 AM (Pacific Standard Time, UTC-08:00)
Do not complain about customer support of other companies when Hotmail support is even worse. I can provide examples if you want but the summary is that you ask one thing and support answers another thing. They spell and generally write poorly and from their reply it is apparent that they understand only a little of what you say or at least they never understand you fully.
Please improve Hotmail support. Please.
Anon
Comments are closed.