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yet another Microsoft blogger

# Thursday, January 11, 2007

Why Cingular?

As I was falling asleep last night I was thinking to myself, Why Cingular? Why did Apple announce a phone and strap themselves to the carrier like every other Mobile Device Maker (Palm, Microsoft, etc).

You see, a couple of months ago I was asked by a co-worker what I thought of the possibility of the iPhone. I responded that I thought it was real, that is was going to be amazing, groundbreaking, and that I think Apple would break free from the handcuffs that the Carriers have on every technology company... perhaps by launching their own phone brand like Virgin.

You see, by partnering with Cingular, Apple is now subject to a few very annoying things:

  • They cannot release the device before Cingular can field test the device. This can take anywhere from 3 - 6 months. If Apple is releasing the phone in June, they better hope Cingular fast tracks this testing. If they do a rush job it's possible that coverage and radio reliability sucks in some places.
  • They cannot release the device before Cingular gets its say. That ultimately means installing a bunch of craplets on the device and generally messing up the phone in some way.
  • They will require customers to sign a 2 year contract to buy the device. They do this because they are subsidizing the device. You think the price that Steve Jobs put up on that screen at Macworld is how much Apple can afford to sell it to you? Nope, it costs more than that, which is why Cingular is happy to absorb some of that cost to lock you into their network for 2 years.
  • You want a new iPhone when the next one is announced at Macworld 2008, or when the battery dies? Well you are screwed. You have to now pay an out of contract price (which is likely $200 more than the prices Steve quoted). This is because Cingular hasn't finished eating the cost of subsidizing the phone for you, and the next time they do this they want you for another 2 years. Cingular typically allows you to purchase a new phone and the discounted price 18 months after the start of your contract.
  • You want that new software update with all the bug fixes that Apple has been working on? Sure, just plug in your iPhone and iTunes will take care of..... NOPE.... wrong again. The carrier (Cingular) needs to test this out, and they need to make sure it's field test etc.

Anyway, you get the picture right? This is the reality that everyone else faces (like Microsoft Phone Makers, RIM, Palm). Is Apple going to be allowed to "break" these rules? Well if they do, Cingular better think about extending that courtesy to, um, the rest of us. I sure would like it if Microsoft could update my Samsung BlackJack with bug fixes.

Now, what I thought would happen is that Apple would give the carriers the boot, and go it alone... selling an unlocked device themselves that customers could then go and plop in a SIM card from T-Mobile or Cingular (sorry Sprint/Verizon customers, you don't have this luxury... carrier still owns you) thereby circumventing all the nasties that us geeks hate about carriers. It's not clear that Apple can just drop in a software update direct to you.

But instead they got Cingular up on stage... I'm not sure why but I think Cingular gets more out of this relationship than Apple... thanks to Number Portability etc Verizon, T-Mobile and Sprint are probably not happy. Cingular is likely to get a wave of switchers when the iPhone is in stores.

Of course people that don't use Cingular, or don't want to use Cingular are going to bitch endlessly to Apple... but Cingular won't care. They'll be selling you some overpriced data plan with a 2 year contract.

2 years is a long time to own a lifestyle device like the iPhone assuming it lasts that long before it's stolen, broken, can't hold a charge or you see the next version and want that.

Update: PC Mag tells us what Cingular gets in this deal.

 

Thursday, January 11, 2007 10:32:11 AM (Pacific Standard Time, UTC-08:00)
The way I figured this went is like so:

Steve Jobs: Hey, we're making an iPhone. It will be the AWESOMEST THING IN THE WORLD. And we can make it a Cingular exclusive, if you give us carte blanche and don't fuck with us.
Cingular guy: Well, that's not our policy.
SJ: You don't understand. It will be AWESOME. You will get one billion new subscribes in six months. And your competitors will cry, because they will have only shitty phones from Motorola and HTC.
CG: Your logic is compelling, and boy am I thirsty for Kool-Aid. I agree!

Apple is perhaps unique among hardware companies in being desirable enough that carriers will make policy exceptions for them. As you say, Cingular gains a lot from this, so why wouldn't they make concessions to Apple?

My hope is that the iPhone will be smashingly successful, and the other carriers will get desperate, so when Microsoft goes to Sprint with its vision for the Zunephone, Sprint will do anything to get that exclusive. And thus the cruel reign of telco hardware fucker-uppers will be ended.
Thursday, January 11, 2007 10:57:07 AM (Pacific Standard Time, UTC-08:00)
God knows something has to improve in this space. I like the concept of an advanced phone. But what's out there right now is ugly, bulky, and hard to use. Any improvement in current UI would be a great result for the iPhone. A better iphone would have been one that pulled back on some advanced features. I don't need wifi or bluetooth or really even running apps. I just want contact syncing and that call interface so I can actually conference someone in for once or put someone on hold for once.
dino
Thursday, January 11, 2007 11:14:53 AM (Pacific Standard Time, UTC-08:00)
Ugh. I cant believe Apple and their audacity with this phone, everything from it being closed to outside developers, no removable battery, and a battery with a VERY short life, only on Cingular (the worst cell phone provider), having such a high price, and last but not least - using another companies legitimate trademark as its name.. Apple went waaaay over its head in developing a Cell phone. A cell phone is kept to a MUCH higher standard than a regular consumer electronic device. The iPhone will be the equivelent of the Nokia nGage - remember that?? If you dont remember the ngage, my point exactly - if you do remember it, you'll see the similarities.

Secondly - You are mistaken about being locked into a phone from Verizon. As long as the phone is a CDMA phone, all you need to do is call up Verizon (or go to your online account) enter the ESN number on the back of the phone, and your phone will work instantly. I'm not sure if Sprint allows the same procedure, but I can't see why it wouldn't.
Andrew
Thursday, January 11, 2007 11:25:14 AM (Pacific Standard Time, UTC-08:00)
Why Cingular? Well, sadly, it's pretty simple.

Design the world's most fantabulous phone. But it's got to have battery life and size comparable to current smart-phones *but* be better and it's got to be something that we can sell around the world with the first model.

Around the world? Problem #1. The world is moving to 3G-like technologies; however, there's no consistent standard. But GSM/EDGE covers 80% of the world's mobile subscribers. Getting 3G limits who we serve *and* decreases battery *and* increases size *and* raise price. Okay, let's start with GSM/EDGE and add others in 2008 so we can sell some in Asia.

GSM/EDGE. Okay, in the states that means that we're playing with Cingular and T-Mobile. Talk to both. T-Mobile guy leaked a little and practically wet his pants in a quote back in November/December. Hmm.

Oh no, Steve says he hates listening to all his voice mails and can't he have that feature from NextMail where he can see the picture of the person leaving the message?

Hmm...that requires support by the vendor.

Cingular and T-Mobile barf. They're not upgrading their entire network for our little phone just to maintain parity with one another.

Um...Steve, the current BOM is coming in around $400...when we add our 60% gross margin requirement, we need to sell at $699. Wow, that's high.


Maybe we could get a subsidy? Back to Cingular and T-Mobile. WHAT! Rev our network and pay a subsidy and the phone is still $499 and $599? Are you on crack.

Okay, pick one. Cingular = 60 million, T-Mobile = < 30 million.

Call back Cingular.

See...easy as pie to figure out how this all happened.

#####

Just remember, Cingular and Motorola launched the RAZR with a $499 price with contract and $799 without. Back when 2004 when a nickel was worth something. ;-) I understand that the RAZR did okay...

mikel
Michael W. Wellman
Thursday, January 11, 2007 11:33:54 AM (Pacific Standard Time, UTC-08:00)

What's the big fuss about everything from Apple!!? It was the iPod and now the iPhone. It's unbelievable the number of hype followers in this world. Why can't people just read and buy a device that's suitable for them instead of the herd mentality. I would never buy an iPod. There are more useful devices like the Creative Zen. I have been using a portable video player from Archos *years* before Apple came out with theirs.
What's so special about the iPhone? It's not even a smart phone. Just maybe a fancy way for entering numbers. Is the current key buttons so cumbersome that people want to switch asap?

Carriers offer contracts if you want to buy a device for less but you don't have to. Pay the full price and relieve yourself from any contract or buy an unlocked phone or a used one.

If you want to buy an iPhone right now if you can't live without one and be an early adapter, you pay the price. or you can wait till this thing becomes cheaper or until you notice that other companies like Samsung or Nokia will come out with more fun devices pretty soon.



Who knows why Apple partnered with Cingular. Maybe Cingular offered Apple tens of millions of dollars if they got exclusivety. We can just speculate. As for testing.. maybe that has already been done or will be done very soon. Do you have any facts?

Gadgets are supposed to make life easier.. not complicate it.



Abdu
Thursday, January 11, 2007 11:54:56 AM (Pacific Standard Time, UTC-08:00)
You can use the phone with other carriers--the only thing you lose is the ability to randomly access voice mail. That's it. Oh, yeah, and one other thing: you can only get the phone with a 2-year contract so to change you'll forfeit some cash.

But what's al the whining about? All carrier do this kind of thin all the time and have been for years. Now suddenly because its Apple you notice this? You seem quite biased to me.
digginestdogg
Thursday, January 11, 2007 12:03:09 PM (Pacific Standard Time, UTC-08:00)
Biased how? I'm just pointing this out to the folks drinking the iPhone cool-aid.

BTW, I'm allowed to be biased on my blog... I'm not a reporter.
Thursday, January 11, 2007 1:13:45 PM (Pacific Standard Time, UTC-08:00)
I see a lot of whining here. None of you have used one yet! Nor have you seen how Cingular is going to release this. Speculation.....tsk tsk. 99% of the time you'll be wrong. The other 1% is usually sheer luck. Let's all take a 20/20 look at the Mac rumor sites and see just how wrong they all were. I haven't seen one that got this right. So don't lower yourself to their standards.
Thursday, January 11, 2007 4:24:50 PM (Pacific Standard Time, UTC-08:00)
I think cingular was the worst choice but the only choice. Only choice because GSM has broader worlwide reach. Worst because Cingular is pricey. I personally would buy it if it were unlocked. If it can actually do all they say with sophistication then $700 for an unlocked would be reasonable. There several lots of MVNO's using gsm. Especially when you look at the overpriced service plans from Cingular. I talk over 3500 min per month and would have a hole in my wallet with Cingular. I still dont understand the non serviceable batery. If you talk alot then you may go through a battery in 18 months easy. CIngular mainly gets the halo effects. Think of how many people will consider Cingular after a visit to the store. even if they do not get an iPhone they may be a switcher. even if they sell "only" one or two million iPhones they get increased traffic and increased media coverage.

I wonder how many people buy one to replace their ipod and pda and gain a mobile wifi device but keep their cell service with someone else?
TH
Thursday, January 11, 2007 5:30:58 PM (Pacific Standard Time, UTC-08:00)
I am not very clear about how you can insert a sim card into the iphone. If its anything like the ipod then you cant remove the back to change the battery. Does it mean it cant be opened at all? If so how do you put your sim card in?
Js
Thursday, January 11, 2007 9:00:47 PM (Pacific Standard Time, UTC-08:00)
Well, there were only two choices. Cingular/AT&T or T-Mobile. The others (like Verizon) would never, ever permit completely uncrippled iTunes playback.

Cingular/AT&T already has a relationship with Apple. They're Apple's cell phone provider. This was announced back when 3GP video was in the news and the Sony Ericsson T68 was the phone to have. This was done at the last MacWorld expo New York.
Friday, January 12, 2007 10:58:53 AM (Pacific Standard Time, UTC-08:00)

This supposedly let's you get out of cingular contracts (I couldn't read it cause it was blocked at work).

http://consumerist.com/consumer/consumerist-kit/script-for-escaping-cingular-con tracts-without-fee-based-on-new-arbitration-clause-228186.php

I also read today that iPhone doesn't allow third party apps. Another bummer.
Abdu
Monday, January 15, 2007 3:54:49 PM (Pacific Standard Time, UTC-08:00)
While it is true that field testing is always a problem to delaying a mobile gizmo to market, the real truth is that all partners are not created equal. Just ask RIM or Danger for T-Mobile. Premier partners that push high margin data contracts and are “locks” for customer engagement are something that carriers are more than willing to “negotiate” the details for – remember churn is the biggest cost in the mobile market if you can get people to stick with the carrier for a long window for something more than their hardware contract it’s high value.

I’d guess that the Apple product is already in field testing. I’m pretty sure, as I recall when I was in that business, that you don’t need FCC approval to begin that stage. However, you do want it approved by the time you are complete the trials. With the right juice, 6 months should be very possible.

I’m more than willing to believe that in exchange for a “multi-year” (the term used in the keynote) exclusive in the US, Cingular was willing to let RIM, er Apple do what they want. Yes, this is history repeating itself. I was a sideline vendor watching as RIM launched their first email devices (closing on a decade ago now) and got the exact same preferred treatment. RIM got almost total carte blanche for the first few years of their product (and Cingular had an exclusive). This meant no crapplets (and even today pretty damn few), no overall carrier control. Once the writing was on the wall that this was going to slip away, RIM moved to other carriers and started (in my opinion expertly) pitting them against each other.

The “you’re a dumb pipe, just let me sell my shit and get out of my way” relationship is still alive and well with RIM and their carriers. I have to believe Jobs could swing the same type of deal.

Also, why Cingular? As has already been noted (a) a GSM phone makes the most sense for an initial offering that will allow you to ship globally; (b) Apple has done business with Cingular before – remember the ROKR (and likely learned from the failures of its then hardware partner Motorola).

The later shouldn’t be discounted. Contacts in any business go a long way to deciding who people do business with.
Thursday, January 18, 2007 3:00:16 AM (Pacific Standard Time, UTC-08:00)
iPhone is available with Cingular ONLY!?
And what if I am stuck under contract with a carrier OTHER
than Cingular but still want a iPhone?
Well, the only solution
I could fine was http://www.Cellswapper.com -
they get you out of any cell phone contract!
Roger Smith
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